Client Service Representative

Ponderosa Veterinary Hospital, a well-established, privately-owned small animal hospital, is seeking a dynamic and enthusiastic Client Service Representative (CSR) to join our team in a full time or part-time capacity. We are ideally looking for candidates who love and excel at customer service and communication and would like to continue to learn and grow within the veterinary field. Our clients want to do everything within their means for their pets, and our goal is to provide the best care available with a level of compassion that we all want for our own companions. We are not corporate. Benefits include excellent hourly compensation, medical insurance, paid time off, paid holidays, discounted pet care, uniform allowance, and CE allowance.

We are looking for someone who:

- is capable of working with multiple phone lines as well as clients on the other side of the front counter- all at the same time, and make each feel well taken care of.

- enjoys educating clients and is able to do so while making them feel at ease and in good hands.

- wants to learn the nuances of ophthalmic conditions to a level that makes them comfortable with and skilled in triaging calls by established clients and referrals from primary care clinicians.

- has an excellent work ethic, is adaptable, and maintains a positive attitude.

- is able to communicate and work effectively as part of a team.

- is comfortable assisting with and interacting with patients (canine and feline predominantly).

- is comfortable in discussing fees, invoices, accepting various forms of payment, and balancing financials at day's end.

- has strong organizational skills and the ability to multitask in a fast paced environment.

- has common sense, a sense of humor, a love of animals, and a desire to work in an environment where the bottom line isn't financial.

For consideration, please send cover letter and CV/resume to [email protected]. Thank you!